Certificate of guarantee

                                                

                                                          

                                               

   Leather articles

    Produsele din piele naturală comercializate de Desculț pe glie S.R.L, CUI 38381557, nr. de ordine in registrul comerţului J35/4132/2017, având sediul social în jud. Timiș, sat Liebling (com.Liebling) nr.507, cu punct de lucru în jud. Timiș, Timișoara, str. Craiova, nr 8, sunt însoțite de factură, fișa tehnică și certificat de garanție valabil pe o perioadă de 2 ani de zile în conformitate cu prevederile OUG nr. 140/2021, OG 21/1992, OG 34/2014

    Please refer to the care, use and cleaning instructions of the products you have purchased for the warranty. Loss of invoice will result in loss of warranty.

    All Desculț leather accessories are hand-made/ handcrafted leather processing, in their manufacture being used natural materials, processed manually and/or mechanically, they may have peculiarities related to color, texture and certain irregularities, which should not be considered defects, but distinctive signs that provide identity outlining the character of each product.

    The guarantee applies to any genuine leather product purchased through www.descult.com.ro, from the workshop or partner stores.

    The way in which the consumer is covered by the guarantee is by repair, replacement or refund of the product. Repairs will be provided within 15 calendar days from the date of return to the workshop at the latest, and the product's value will be refunded within 15 calendar days from the date of return.

    Provided that the maintenance instructions are followed, the product will be of normal quality and performance (which the consumer can reasonably expect) given the nature and purpose for which the product has been made. 

    According to the legislation, the buyer has the option to return the goods within 14 calendar days from the moment of receipt of the parcel, in the case of products purchased online, which implies the clear obligation that the products have not been used more than to be tested as in the physical store, meaning that they are not allowed to show any signs of wear, signs of handling, dents by pressing, dusting or any other kind of marks that would make it impossible to remarket them.

    The natural fur articles sold by Desculț are designed as fashion accessories. The weight allowed for crossbody bags is up to 700 gr - 1 kg, for shopper bags or trays up to 2 kg, and for envelopes up to 300 gr.

    Guarantee of compliance – the arrangements for providing the guarantee

   - The seller shall be liable to the consumer for any non-conformity which exists at the time of delivery of the products and which is discovered within two years from that date. In the event of non-conformity, the consumer has the right to (a) have the products brought into conformity, (b) have the price proportionally reduced or (c) have the contract terminated, under the conditions laid down in OUG 140/2021.

   (a) In order for the goods to be brought into conformity, the consumer may choose between repair and replacement, unless the corrective measure chosen would be impossible by imposing costs on the seller that would be disproportionate, taking into account all the circumstances, for which the seller may refuse.

   (b) The consumer shall be entitled either to obtain a proportionate price reduction or to have the sales contract terminated in any of the following cases: (I) the seller has not completed the repair or replacement as required or the seller has refused to bring the product into conformity; (II) a nonconformity is found despite the seller's efforts to remedy it; (III) the nonconformity is of such gravity as to justify a price reduction or the right to immediate termination of the sales contract; (IV) the seller has stated that it will not bring the products into conformity within a reasonable time or without significant inconvenience to the consumer or this is clear from the circumstances of the case.

The consumer is not entitled to have the contract terminated if the non-conformity is minor.

   - Consumers can opt for a specific corrective measure if the non-conformity of the products is found shortly after delivery, not exceeding 30 calendar days.

  - After the expiry of two years from the date of purchase, consumers may claim the repair or replacement of products which cannot be used for the purpose for which they were made as a result of hidden defects occurring during the average period of use, in accordance with the law OG 21/1992

  - Repairs or replacements shall be carried out subject to the following conditions: (I) no charge: postage, transportation, handling, diagnostic, appraisal, disassembly, assembly, labor, materials used, and packaging costs; (II) within a reasonable period of time not to exceed 15 calendar days from the time the seller has been informed by the consumer of the nonconformity and which is mutually agreed in writing between the seller and the consumer, taking into account the nature and complexity of the products, the nature and severity of the nonconformity, and the effort required to complete the repair or replacement; (III) without significant inconvenience to the consumer, taking into account the nature of the products and the purpose for which the consumer requested the products in question. If the non-conformity is to be remedied by repair or replacement of the products, the consumer shall make the products available to the seller, cleaned inside and out. The seller shall take back the replaced products at his own expense. 

   - If the non-conformity is remedied by repair, the two-year period referred to above shall be extended by the time during which the goods are out of order, from the time when the lack of conformity is brought to the seller's attention until the actual delivery of the product in normal use to the consumer.

- Where non-conformity is remedied by replacement, for products replacing non-conforming products, the statutory two-year period begins to run from the date of replacement.

   - The price reduction is proportional to the reduction in the value of the products received by the consumer compared to the value the products would have if they were compliant.

   - The consumer has the option of exercising his right to have the sales contract terminated by a declaration to the seller.

   For long-lasting use follow the maintenance instructions below:

- The prerequisite for proper leather care treatment is surface cleaning with a soft, dry cloth. The product should be stored in dry and ventilated rooms.

   - All leather care treatments should be carried out with great care. Before applying to the entire surface, any maintenance product should be tested on a small area in a less visible area (we do not market maintenance products).

   - Do not use aggressive cleaning agents (e.g. solvents, turpentine, furniture polishes or other substances unsuitable for stain removal).

   - For good maintenance do not expose the product to prolonged periods of humidity or intense sunlight. Environmental factors can irreversibly damage the skin. If wet, drying should be done slowly, at room temperature, away from any source of heat (in the case of waxed leather bags, exposure to humidity/rain is categorically excluded; as a rule, they behave differently in the sense that they "take the shape of the buyer", i.e. a slight trace of shading will appear on the most frequently touched parts, in our opinion they are in a process of customisation/personalisation).

   - If the product has been made of chrome-tanned leather that has closed pores, it is recommended to use a soft cloth moistened in a solution of warm water in which a little pH-neutral soap has been dissolved to clean dry dirt stains. Large areas of skin can be cleaned, but avoid soaking the skin deeply!

   - Do not machine wash these products!!!

   - As regards vegetable-tanned leather bags, dyed in the Desculț workshop special handling treatment is recommended, they are dyed with environmentally friendly products (produced in Italy and the USA), water or alcohol based, and are particularly sensitive, so they should be worn responsibly. Exposure to harsh environmental factors is not recommended: a strong source of heat, humidity, rain, snow, etc. (If wet, wipe gently with a soft cloth and dry at room temperature without direct contact with heat sources). For cleaning we recommend using a soft cloth dampened with water, do not use wet wipes/wipes, they contain chemicals.                            

Do not expose/storage for long periods of time in sunlight, ultraviolet rays (balcony, terrace, etc.), as this can lead to discoloration and leather damage. In the case of products dyed with water-based dyes it is recommended to keep away from fabrics that may cause scratches or any physical actions, these may damage it. These procedures have been tested/verified in our workshop.

   - Articles from suede, antelope or nubuck leather, brush with a special brush suitable for each leather type. Do not use water as the face of the fabric may stain. Oil or grease stains should be removed using a stain remover, especially for suede, suede or nubuck. We do not sell care products.

   - Natural leather, like any other material, has wear and tear and can be reconditioned in dedicated workshops.

   - Bags fitted with accessories (shims, crystals, staples, studs, etc.) are sensitive to impact and over time, accessories can become detached or damaged. Damage or detachment does not constitute a lack of conformity.

- As leather is not a waterproof product, it is recommended to wear it in dry weather, except for leather finished with rubberised film, chrome-tanned leather with closed pores or leather specially designed for wet environments. The appearance of spots on the surface of the leather caused by dampness, water, snow, does not represent a deficiency or lack of conformity.

   - Articles made of patent leather, metallic leather or velour with a glossy film pattern should be cleaned of dust with a soft, dry cloth.

    Conditions in which -.the guarantee becomes null and void.

• Discoloration of the product or component parts following prolonged exposure to severe environmental factors (sun or other strong source of heat, humidity, rain, snow, etc.);
• Damage to the product as a result of disasters (fire, earthquake, flood, lightning, etc.), consequential or accidental accidents, fire or theft;
• Defects caused by transport, handling and storage in unsuitable conditions (excessive temperature and humidity, thermal shocks - hot/cold variations, immersion, etc.);
• Defects caused by improper, abusive, incorrect, modified use of the product and/or under improper conditions other than those for which it was tested and designed;
• Use of the product, without prior consent of the manufacturer, for professional purposes (e.g. mail distribution, etc.) and/or for severe or intensive industrial use;
• Intervention, repair or modification by unauthorised persons, including painting the product;
• damage to the product caused, voluntarily or involuntarily, by mechanical shocks (breaking, snagging, knocking, scratching, etc.), pets, rodents and other pests;
• Poor maintenance (cleaning using inappropriate methods or products).
• Normal moral and physical wear and tear of the product.
• Bags and envelopes are intended exclusively as accessories and cannot be used as travel luggage and/or will not be used to carry groceries from the supermarket.